Privacy Policy
3a Lab Solutions
This Privacy Policy explains how 3a Lab Solutions ("we," "us," or "our") collects, uses, shares, and protects your personal information. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
Information You Provide: We may collect information you voluntarily provide to us, such as:
- Contact information (name, email address, phone number)
- Order information (shipping address, billing address, payment information)
- Inquiries and support requests
Information Automatically Collected: We may automatically collect certain information about your device and your use of our website, such as:
- IP address
- Browser type and operating system
- Pages visited and time spent on our website
- Referrer URLs
- Cookies and other tracking technologies
2. How We Use Your Information
We use your information for the following purposes:
- To fulfill your orders: Processing and delivering your orders for lab-grade chemicals, including solvents and reagents.
- To communicate with you: Providing order updates, responding to inquiries, and addressing customer support issues.
- To improve our services: Analyzing website usage data to enhance user experience and optimize our offerings.
- For marketing purposes: Sending you relevant marketing communications (with your consent).
- To comply with legal and regulatory requirements: Meeting our obligations under UK data protection laws.
3. Lawful Basis for Processing
We process your personal information on the following legal bases:
- Contract: To fulfill our contractual obligations to you, such as processing and delivering your orders.
- Legitimate Interests: To improve our website, enhance customer service, and protect our business interests.
- Consent: Where required, we will obtain your explicit consent before processing your personal information for marketing purposes.
4. Data Sharing
We may share your information with:
- Third-party service providers: Such as shipping carriers, payment processors, and marketing platforms, who assist us in operating our business.
- Law enforcement or regulatory authorities: When required by law or to comply with legal requests.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
6. Your Data Protection Rights
You have the following rights under UK data protection law:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Rectification: You can request the correction of any inaccurate or incomplete information.
- Right to Erasure: You can request the deletion of your personal information in certain circumstances.
- Right to Restriction of Processing: You can request the restriction of processing your personal information in certain circumstances.
- Right to Data Portability: You can request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience and gather usage data. You can control the use of cookies through your browser settings.
8. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@3alabsolutions.com